Returns & Exchanges
At Perfume Parlour UK, we want you to be completely satisfied with your fragrance journey. If you are not happy with your purchase, you can return your items within 14 days of receipt for a refund or exchange provided they are in their original condition.
Initiate Your Return
Contact our customer support team via the contact form or email with your order number and the reason for the return to receive authorization.
Package Your Items
Ensure the fragrance bottles are securely wrapped in their original packaging to prevent leakage or damage during transit.
Ship the Parcel
Send your return to our UK distribution center using a tracked shipping service; please keep your postage receipt until the refund is processed.
Quality Inspection & Refund
Once received, our team will inspect the items and process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing